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Lushington Chiropractic Survey Results

Image shows tick box survey, with the word excellent ticked to accompany the survey blog by Lushington Chiropractic Eastbourne.

September 25th, 2013 871 post views

THANK YOU to all 315 Lushington Chiropractic guests who kindly completed our survey questionnaire. Findings are below:

 

  1. Overall Satisfaction with the clinic –  98%  found this excellent/very good.
  2. Friendliness, speed & efficiency of service at front desk? – 98% found this excellent/very good.
  3. How easy is it to get through on the telephone? 94%  had no problems, 6% occasionally difficult.
  4. What’s the customer service like ?  – 98% found this excellent/very good.
  5. How thoroughly did your chirporactor assess your condition when you first visited? – 98% extremely/very well.
  6. How caring was your chiropractor? – 98% gave extremely/very caring.
  7. General waiting times? – 88% Excellent/very good.
  8. The amount of time you had for your treatments? 95% plenty of time/enough time.
  9.  Have you been  given practical tips on how to help yourself? 98% yes.
  10. Was your treatment value for money? 77% found this excellent/very good, 23%  found this good/fair
  11. Satisfaction with your treatment so far? 96% excellent/very good, 4% Good.
  12. How satisfied were/are you with the improvement in your condition so far? 86% excellent/very good, 14% good/fair.
  13. Would you recommend the clinic to a friend/family member? 98% Yes.

Image shows tick box survey, with the word excellent ticked to accompany the survey blog by Lushington Chiropractic Eastbourne.

It was great to see what we are doing right but also where we can improve. We are always happy to receive feedback to help us continue to give the best possible customer service, expert diagnosis and personalised healthcare.

You don’t need to wait for a survey to talk to us. If there is an aspect of our service that you’d like to discuss we’d be happy to talk to you, mention it to us when you are next in.  Our biggest compliment is that you refer you family and friends here.

If you are suffering with back pain, neck pain, muscle spasms or joint aches then call us to see if we can help you: 01323 722499.

James Revell

 

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